Yeah for wikis!! I think that they are fantastic.
Before ACU I worked at the Queensland University of Technology (QUT) Library. QUT had 3 campuses across Brisbane, and we wanted a better Help Desk manual that we could all use. So...a wiki was created to replace the out-of-date Help Desk manual folder that each campus had their own version of. It took a while to create the wiki, but it was definitely worth it. Goodbye paper based manual! Of course were are some campus specific information that wasn't relevant for all campuses to use, so we created sub categories for each specific library. Information was so easy to find - no more frantically flicking through a loose leaf binder in front of staff/students.
Perhaps we could think about creating an Information Desk manual wiki for ACU Library...
Happy New Year!!!
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Great idea - I think wikis are ideal for those procedural sort of things- maybe we should be doing it more for LL things like DA ordering procedures?
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